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Please let us know if you're experiencing problems with a product by filling out and submitting the following Bug Report Form. However, if what you want to tell us is more of a suggestion or wish-list recommendation, then please complete our Feedback Form


Submit Bug Report

When you submit your Bug Report, it will be entered into our database for tracking purposes. After an initial assessment by BlueG Support, the report will be assigned to an appropriate Support Team Member. Periodically, we will post notices regarding bugs reported by our customers within the Support section of the website and within the Forums

Please be as specific as possible when describing the problem.



Which product are you using?

Visual Explorer

Visual Explorer Ultimate

Which version of the product are you using?


Which operating system are you using?

Service Pack?  

Please enter a brief single line description of the problem:


Can you reproduce the problem? If so, please list the steps taken to do so, leaving a blank line between each step:


If you are unable to reproduce the problem, please describe the circumstances in which it occurred and symptoms observed:



Note: It is difficult for us to evaluate and solve non-reproducible problems.

Does the problem cause an error message to be displayed? If so, please take a note of the exact message and enter it here:


Please provide us with the following information in case we need to contact you:

First Name *

Last Name *

Email *

Phone

* Indicates a required field


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